{"id":94833,"date":"2023-12-06T11:23:34","date_gmt":"2023-12-06T04:23:34","guid":{"rendered":"https:\/\/pops.vn\/shop\/?page_id=94833"},"modified":"2023-12-06T14:37:24","modified_gmt":"2023-12-06T07:37:24","slug":"chinh-sach-doi-san-pham-pops-shop","status":"publish","type":"page","link":"https:\/\/pops.vn\/shop\/chinh-sach-doi-san-pham-pops-shop\/","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I S\u1ea2N PH\u1ea8M"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"94833\" class=\"elementor elementor-94833\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d9f813 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d9f813\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d82a7a8\" data-id=\"5d82a7a8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a27e20b elementor-widget elementor-widget-text-editor\" data-id=\"a27e20b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>I. QUY \u0110\u1ecaNH CHUNG V\u1ec0 \u0110\u1ed4I S\u1ea2N PH\u1ea8M<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.1 Tr\u01b0\u1eddng h\u1ee3p \u00e1p d\u1ee5ng \u0111\u1ed5i S\u1ea3n ph\u1ea9m<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>a. S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i kh\u00f4ng ph\u00e1t sinh t\u1eeb Kh\u00e1ch h\u00e0ng, c\u1ee5 th\u1ec3: <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf L\u1ed7i k\u1ef9 thu\u1eadt c\u1ee7a S\u1ea3n ph\u1ea9m. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf S\u1ea3n ph\u1ea9m b\u1ecb b\u1ec3 v\u1ee1, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n tr\u01b0\u1edbc khi giao \u0111\u1ebfn Kh\u00e1ch h\u00e0ng. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf Giao sai S\u1ea3n ph\u1ea9m (kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, m\u00f4 t\u1ea3 nh\u01b0 website, \u0110\u01a1n \u0111\u1eb7t h\u00e0ng). <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n s\u1eed d\u1ee5ng khi giao \u0111\u1ebfn Kh\u00e1ch h\u00e0ng. b. T\u00f9y theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh, POPS c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1ed5i m\u00e0u\/ k\u00edch th\u01b0\u1edbc c\u1ee7a S\u1ea3n ph\u1ea9m (ch\u1ec9m\u1ed9t l\u1ea7n duy nh\u1ea5t) khi kh\u00f4ng ph\u1ea3i do l\u1ed7i c\u1ee7a ch\u00fang t\u00f4i. N\u1ebfu kh\u00f4ng c\u00f2n S\u1ea3n ph\u1ea9m c\u00f3 m\u00e0u\/k\u00edch th\u01b0\u1edbc m\u00e0 Kh\u00e1ch h\u00e0ng mong mu\u1ed1n, ch\u00fang t\u00f4i xin t\u1eeb ch\u1ed1i y\u00eau c\u1ea7u n\u00e0y. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>L\u01b0u \u00fd: <\/strong>Kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u1ed5i S\u1ea3n ph\u1ea9m l\u00e0 qu\u1ea7n \u00e1o l\u00f3t trong tr\u01b0\u1eddng h\u1ee3p S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao kh\u00f4ng \u0111\u00fang theo m\u00f4 t\u1ea3 c\u1ee7a \u0110\u01a1n \u0111\u1eb7t h\u00e0ng (m\u00e0u s\u1eafc, k\u00edch th\u01b0\u1edbc, lo\u1ea1i c\u1ee7a S\u1ea3n ph\u1ea9m)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.2 \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i S\u1ea3n ph\u1ea9m<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>S\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau: <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf S\u1ea3n ph\u1ea9m ch\u01b0a qua s\u1eed d\u1ee5ng (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i do l\u1ed7i k\u1ef9 thu\u1eadt). <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf T\u00ecnh tr\u1ea1ng S\u1ea3n ph\u1ea9m kh\u00f4ng b\u1ecb tr\u1ea7y x\u01b0\u1edbt, n\u1ee9t v\u1ee1, \u1ea9m \u01b0\u1edbt, d\u00ednh h\u00f3a ch\u1ea5t, can thi\u1ec7p s\u1eeda ch\u1eefa. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf \u0110\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n, tem, nh\u00e3n m\u00e1c phi\u1ebfu b\u1ea3o h\u00e0nh c\u1ee7a S\u1ea3n ph\u1ea9m. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n, \u0111\u1ea7y \u0111\u1ee7 bao b\u00ec, t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng linh ki\u1ec7n, ph\u1ee5 ki\u1ec7n, qu\u00e0<br>t\u1eb7ng (n\u1ebfu c\u00f3). <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u25cf S\u1ea3n ph\u1ea9m ch\u01b0a \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t, ch\u01b0a c\u00f3 sao ghi d\u1eef li\u1ec7u v\u00e0o thi\u1ebft b\u1ecb (n\u1ebfu l\u00e0 S\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed). Tu\u1ef3 theo y\u00eau c\u1ea7u c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t\/ nh\u00e0 cung c\u1ea5p, POPS c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt\/ b\u1ed5 sung \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i cho t\u1eebng lo\u1ea1i S\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.3 Th\u1eddi h\u1ea1n \u0111\u1ed5i S\u1ea3n ph\u1ea9m <\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>07 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y Kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c S\u1ea3n ph\u1ea9m. Ri\u00eang \u0111\u1ed1i v\u1edbi c\u00e1c S\u1ea3n ph\u1ea9m l\u00e0 th\u1ef1c ph\u1ea9m t\u01b0\u01a1i s\u1ed1ng v\u00e0 \u0111\u00f4ng l\u1ea1nh, Kh\u00e1ch h\u00e0ng c\u1ea7n g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i trong v\u00f2ng 24 gi\u1edd k\u1ec3 t\u1eeb l\u00fac nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng. N\u1ebfu v\u01b0\u1ee3t qu\u00e1 th\u1eddi h\u1ea1n tr\u00ean th\u00ec ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng nh\u1eadn \u0111\u1ed5i S\u1ea3n ph\u1ea9m v\u1edbi b\u1ea5t k\u00ec l\u00fd do n\u00e0o. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1.4 T\u00e0i li\u1ec7u c\u1ea7n cung c\u1ea5p<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Trong th\u1eddi h\u1ea1n quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 1.3 tr\u00ean, Kh\u00e1ch h\u00e0ng c\u1ea7n cung c\u1ea5p video v\u1ec1 qu\u00e1 tr\u00ecnh nh\u1eadn, th\u00e1o m\u1edf bao b\u00ec ngo\u00e0i c\u00f9ng \u0111\u1ebfn ki\u1ec3m tra S\u1ea3n ph\u1ea9m b\u00ean trong th\u00f9ng h\u00e0ng (\u0111\u1eb7c bi\u1ec7t c\u00e1c v\u1ecb tr\u00ed nghi ng\u1edd c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn S\u1ea3n ph\u1ea9m) \u0111\u1ec3 POPS c\u00f3 c\u01a1 s\u1edf l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u00ean, b\u1ed9 ph\u1eadn li\u00ean quan.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>N\u1ebfu ch\u01b0a nh\u1eadn \u0111\u01b0\u1ee3c video trong th\u1eddi h\u1ea1n tr\u00ean ho\u1eb7c video kh\u00f4ng c\u00f3 \u0111\u1ea7y \u0111\u1ee7 n\u1ed9i dung ch\u1ee9ng minh<br>theo y\u00eau c\u1ea7u th\u00ec ch\u00fang t\u00f4i xin ph\u00e9p t\u1eeb ch\u1ed1i h\u1ed7 tr\u1ee3. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>II. QUY TR\u00ccNH \u0110\u1ed4I S\u1ea2N PH\u1ea8M<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>&#8211; Kh\u00e1ch h\u00e0ng th\u00f4ng b\u00e1o B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng qua email <a href=\"mailto:pops.mall@popsww.com\">pops.mall@popsww.com<\/a> ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i: 0938681729. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>&#8211; Ch\u00fang t\u00f4i s\u1ebd ghi nh\u1eadn th\u00f4ng tin v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u00f3ng g\u00f3i S\u1ea3n ph\u1ea9m \u0111\u1ec3 g\u1eedi v\u1ec1<br>POPS ho\u1eb7c \u0111\u1ecba ch\u1ec9 c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t\/ nh\u00e0 cung c\u1ea5p, t\u00f9y theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a POPS. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>&#8211; Sau khi nh\u1eadn \u0111\u01b0\u1ee3c S\u1ea3n ph\u1ea9m, POPS s\u1ebd ki\u1ec3m tra v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn, nh\u00e0 cung c\u1ea5p li\u00ean quan<br>v\u00e0 c\u1eadp nh\u1eadt k\u1ebft qu\u1ea3 x\u1eed l\u00fd t\u1edbi Kh\u00e1ch h\u00e0ng. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>&#8211; Ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ed5i S\u1ea3n ph\u1ea9m: <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>+ Cho tr\u01b0\u1eddng h\u1ee3p quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u 1.1 (b) tr\u00ean, POPS c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1ed5i m\u00e0u\/ k\u00edch<br>th\u01b0\u1edbc c\u1ee7a S\u1ea3n ph\u1ea9m (n\u1ebfu c\u00f2n) v\u00e0 Kh\u00e1ch h\u00e0ng ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n cho vi\u1ec7c thay<br>\u0111\u1ed5i n\u00e0y. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>+ Cho nh\u1eefng S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i\/ h\u01b0\/ giao sai, POPS s\u1ebd (i) \u0111\u1ed5i S\u1ea3n ph\u1ea9m m\u1edbi v\u00e0 mi\u1ec5n ph\u00ed<br>v\u1eadn chuy\u1ec3n \u0111\u1ed5i S\u1ea3n ph\u1ea9m, ho\u1eb7c (ii) n\u1ebfu kh\u00f4ng c\u00f2n S\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1, POPS s\u1ebd ho\u00e0n<br>ti\u1ec1n mua h\u00e0ng v\u00e0 ph\u00ed v\u1eadn chuy\u1ec3n sau khi nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c S\u1ea3n ph\u1ea9m t\u1eeb Kh\u00e1ch h\u00e0ng.  <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>-&gt; V\u1edbi \u0110\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t: POPS ti\u1ebfn h\u00e0nh ho\u00e0n ti\u1ec1n<br>v\u00e0o t\u00e0i kho\u1ea3n sau khi Kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00f4ng tin chuy\u1ec3n kho\u1ea3n (qua email\/<br>tin nh\u1eafn ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng th\u1ee9c li\u00ean l\u1ea1c kh\u00e1c) <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>-&gt; V\u1edbi \u0110\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c thanh to\u00e1n online: POPS s\u1ebd ho\u00e0n ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n m\u00e0<br>Kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng khi thanh to\u00e1n.<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I. QUY \u0110\u1ecaNH CHUNG V\u1ec0 \u0110\u1ed4I S\u1ea2N PH\u1ea8M 1.1 Tr\u01b0\u1eddng h\u1ee3p \u00e1p d\u1ee5ng \u0111\u1ed5i S\u1ea3n ph\u1ea9m a. S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i kh\u00f4ng ph\u00e1t sinh t\u1eeb Kh\u00e1ch h\u00e0ng, c\u1ee5 th\u1ec3: \u25cf L\u1ed7i k\u1ef9 thu\u1eadt c\u1ee7a S\u1ea3n ph\u1ea9m. \u25cf S\u1ea3n ph\u1ea9m b\u1ecb b\u1ec3 v\u1ee1, kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n tr\u01b0\u1edbc khi giao \u0111\u1ebfn Kh\u00e1ch h\u00e0ng. \u25cf Giao sai [&hellip;]<\/p>\n","protected":false},"author":3242,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CH\u00cdNH S\u00c1CH \u0110\u1ed4I S\u1ea2N PH\u1ea8M - POPS Shop<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CH\u00cdNH S\u00c1CH \u0110\u1ed4I S\u1ea2N PH\u1ea8M - POPS Shop\" \/>\n<meta property=\"og:description\" content=\"I. QUY \u0110\u1ecaNH CHUNG V\u1ec0 \u0110\u1ed4I S\u1ea2N PH\u1ea8M 1.1 Tr\u01b0\u1eddng h\u1ee3p \u00e1p d\u1ee5ng \u0111\u1ed5i S\u1ea3n ph\u1ea9m a. 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